Category Management is a retailing concept in which the range of products sold by a retailer is broken down into discrete groups of similar or related products; these groups are known as product categories (examples of grocery categories might be: tinned fish, washing detergent, toothpastes). Each category is run as a "mini business" (Business Unit) in its own right, with its own set of turnover and/or profitability targets and strategies. Introduction of Category Management in a business tends to alter the relationship between retailer and supplier: instead of the traditional adversarial relationship, the relationship moves to one of collaboration, exchange of information and data and joint business building.
The focus of all supplier negotiations is the effect on turnover of the category as whole, not just the sales of individual products. Suppliers are expected, indeed in many cases, mandated to only suggest new product introductions, a new plan-o-gram or promotional activity if it is expected to have a beneficial effect on the turnover or profit of the total category and be beneficial to the shoppers of that category.
- Define the Category (i.e. what products are included/excluded).
- Define the role of the category within the retailer.
- Assess the current performance.
- Set objectives and targets for the category.
- Devise an overall Strategy.
- Devise specific tactics.
- Implementation.
- The eighth step is one of review which takes us back to step 1.
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